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Privacy policy

Last updated 12 July 2026

This policy explains which personal data is collected when you use the Site, why it is collected and what your rights are.

Data controller

The data controller is À COMPLÉTER, À COMPLÉTER. For any question, write to conciergeriecarbet@gmail.com.

Data we collect

  • Contact details you enter in the form, your name, email address and message.
  • Booking data processed by SuperHote and Stripe when you book a stay, dates, number of guests and payment information.
  • Technical connection data, IP address and server logs, required for the operation and security of the Site.

Purposes and legal bases

  • Responding to requests you send through the contact form, on the basis of your consent.
  • Managing bookings and payments, on the basis of performance of the contract.
  • Ensuring the security and proper operation of the Site, on the basis of our legitimate interest.

Recipients and processors

Your data is accessible to the publisher and to technical providers acting as processors.

Some of these providers may be located outside the European Union. Appropriate safeguards then govern these transfers.

  • Resend, for delivering contact form messages.
  • SuperHote, for managing availability and bookings.
  • Stripe, for secure payment processing.
  • Netlify, for hosting the Site.

Retention periods

  • Contact form messages are kept for as long as needed to handle your request, then archived or deleted.
  • Booking data is kept in accordance with applicable legal and accounting obligations.

Cookies and trackers

The Site uses neither analytics cookies nor advertising trackers. Fonts are hosted locally.

The booking page embeds the SuperHote tool within an inline frame. This tool may set technical cookies required for its operation when you use it.

Your rights

Under the General Data Protection Regulation, you have the following rights.

  • The right to access your data.
  • The right to rectification.
  • The right to erasure.
  • The right to object to and restrict processing.
  • The right to data portability.

Security

Reasonable technical and organisational measures are in place to protect your data against loss, unauthorised access or disclosure.

Contact and complaints

To exercise your rights, write to conciergeriecarbet@gmail.com. You may also lodge a complaint with the French data protection authority, the CNIL, www.cnil.fr.